# FAQ: Navigating Our SaaS Platform **Does the company have a customer portal for clients to access and manage their accounts?** Yes, within the Admin Panel of the application software. During onboarding, clients must elect administrators to manage accounts (users, permissions, credit consumption) on their behalf. See [Admin Panel](/alphageo-platform/platform-overview/admin-panel.md). **What data do I need to provide to run my analysis?** The more precise the data you provide, the more detailed your results will be. * **Preferred input**: Coordinates (longitude and latitude) yield the most accurate analysis. * **Alternate input**: If coordinates aren't available, you can enter a street address, city, state, and country. The system will generate approximate coordinates from this information. * **Minimum required**: At least a city name and country. **Note:** Higher-level inputs (like a city name alone) will return more generalized results. For example, entering a city name provides an average across all ZIP/postal codes in that area, while entering a ZIP/postal code yields an average across street addresses within that zone. **What is the largest amount of users for your product at a given site?** Our application software can support any number of users within a given microsite – it all depends on how the client wishes to utilize the product (multiple users under a single company profile with individual logins and member administrators or a single login for the entire company). **How can clients receive support from AlphaGeo?** To address any concerns related to the [Services ](https://alphageo.ai/legal-items-and-disclosures/)or to request additional information about the use of the Services, please contact us at . **How do "credits" work?** Clients purchase **credits** to access our datasets — including the *Climate Risk & Resilience Index*, *Financial Impact Analytics*, and *Location Dynamism Signals*. If a client has access to all datasets, a single credit unlocks results across all of them. A **credit** (i.e., a *search* or *query*) is consumed when results are rendered for a location or asset — regardless of whether the information is saved to the user’s Data Manager (we highly recommend doing so!). To **retain** the analysis, the asset must be added to the user’s portfolio.\ When uploading assets in bulk, credits are deducted based on the total number of assets uploaded. **What does this error message mean? "In column header 'Tier 1,' please assign an existing Tier 1 grouping to all assets or add a new one."** If you encounter this error when [uploading your assets](/alphageo-platform/platform-overview/data-manager.md), please check that, in your upload template, the Tier-1 Column Name (Yellow text “INSERT TIER 1 NAME”) has been updated. For more information, visit [Data Manager](/alphageo-platform/platform-overview/data-manager.md). **What types of assets do you cover?** AlphaGeo’s data is asset-type agnostic. Data fields like “Property Type,” “Valuation,” and “Year of Valuation” are user-led reference data. It does not impact the analytics delivered by AlphaGeo, as the data only considers the surrounding “area” and not the asset itself. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.alphageo.ai/alphageo-platform/alphageo-explorer-platform-faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.